Frequently asked questions
DO YOU MAKE CUSTOM BAGS FOR CLIENTS?
Yes custom bags are available to clients who have their own fabric or who wish to order large quanitites for bridal parties or other organizations. Custom bags are priced individually and all fabric must be sent with tracking information to ensure it arrives safely. Please allow 14 to 30 days for custom bags to be completed and sent to clients, Thank you additional questions can be emailed to firstname.lastname@example.org
WHERE IS MY ORDER?
All clutch bags are made to order. Allow 3 to 5 business days for processing and shipping.Please note tracking will be emailed once the order has been dispatched.
HOW CAN I PAY FOR MY ORDER
We accept the following payment cards Visa, Mastercard, debit. We also accept Paypal payments.
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
Once you have placed an order you will receive a confirmation email. Please check your junk/spam folder. If you have not received your order confirmation email please contact us.
CAN I MAKE CHANGES TO MY ORDER?
Just send an email of the changes you wish to make within 24 hours and the order will be amended.
CAN I CANCEL MY ORDER?
Just send an email within 24 hours of the initial order placed. The order will be amended and a full refund will be issued. Any request issued after 24 hours will be issued a store credit with no exceptions.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?
We're sorry to hear that you've received an incorrect or damaged item. Please send us a message with your order number, the name of the item you were supposed to receive and any further details. You will be sent a retun postage label and the correct item will be sent 3 to 5 days after receiving the initial product back.
WHAT IF I HAVE NOT RECEIVED MY ORDER?
Please reference your tracking number for the location of your package.
WHAT IS YOUR RETURN POLICY?
Please return all items within 14 days for a store credit to SewUbyMe and provide tracking information via email at email@example.com once received at shipping will be added to your credit for a future purchase. If item is damaged or incorrect all shipping fees will be refunded within 24 hours of receiving the product
HOW DO I RETURN AN ITEM?
Items must be returned within 14 days of receipt.
Items must be unworn and unwashed
returns are only available for store credit
DO YOU OFFER A STUDENT/ MILITARY DISCOUNT?
YES we do. we are very happy to offer a military discount every Wednesday of 10% off and we also offer a student discount every Thursday from 5 to 8pm of 10% off. More discounts to come stay tuned.
HOW CAN I CONTACT YOU?
There’re loads of ways! Please visit our contact us page for details of how to get in touch.
WHAT IS THE SHIPPING POLICY?
Items will be shipped within 3 to 5 days of purchase. All orders are shipped via USPS. You will be provided a tracking number upon shipment.